Terms and Conditions

Recommended Fitters

We are a supply only company, however we may have fitters in our local area, Southborough, Tunbridge Wells whose details we can pass on.

The contract is between you, the customer and the fitter, Floorsave does not accept any responsibility for works agreed and carried out.

Cancellations/ Returns policy

If you need to cancel your order before the goods have been dispatched, please contact us as soon as possible on sales@floorsave.co.uk or 01892 576540. Any cancellations or items returned after dispatch are subject to carriage being paid by the purchaser back to the original point of departure.

The cost of carriage of a cancelled order is the responsibility of the purchaser. Your statutory rights are not affected.

Please see our returns policy for further information

Damaged Goods

Our couriers do their utmost to ensure your goods arrive in perfect condition. In the unlikely event of goods arriving damaged it is imperative that you contact us immediately on sales@floorsave.co.uk or on 01892 576540 before signing for the item(s).

Under no circumstances can we accept a claim for damages or short deliveries if it is not noted when signing for the delivery.

Before laying your floor please check the floor is of the correct colour and type because Floorsave cannot accept any returns once the floor has been fitted.

Acclimatisation and Storage

Wood floors must be acclimatised in the room or area that they will be laid in prior to installation. This involves storing the flooring, while still in its packaging, in the room or area it will be laid in as follows:

  • Laminate Flooring: 48 hours
  • Engineered Flooring: 48 hours
  • Multi-ply Flooring: 48 hours
  • Solid Wood Flooring: 7 Days
  • Vinyl click: 48 hours

Wood cannot be acclimatised in areas that have recently been plastered so ensure all wet work is complete and dry before storage. Packs should be laid flat and kept away from any direct heat source i.e. heaters and radiators etc.

Colors and Samples

Wood is a natural product and no two pieces are alike, so the colours on this web site may vary from the actual wood samples. We strongly recommend you obtain a sample of the floor prior to ordering. Samples can be ordered on each of the product pages. A small sample can only give you an indication of the colour of the wood and not the variation of colour and grain or grading. All goods should be checked against your sample for colour difference prior to installation, once your flooring is installed, we are unable to arrange any returns after this point.