Returns Policy

Before laying your floor please check the floor is of the correct color and type because Floorsave cannot accept any returns once the floor has been fitted

Your purchase is well and truly covered by the Distance Selling Regulations 2000 act which means you have a 14 day money back guarantee. If you need to cancel your order before the goods have been dispatched, please contact us as soon as possible on 01892 576540.

Any cancellations or items returned after dispatch are subject to carriage being paid by the purchaser back to the original point of departure. The cost of carriage of a cancelled order is the responsibility of the purchaser. All items must be returned within 14 days of delivery. The goods must be in the condition that they were recieved. We are unable to take back open packs or packs that have been re-sealed, all returns are subject to a 20% re-stocking charge.

Your statutory rights are not affected.

Our couriers do their utmost to ensure your goods arrive in perfect condition. In the unlikely event of goods arriving damaged it is imperative that you contact us immediately on 01892 576540 before signing for the item(s). Under no circumstances can we accept a claim for damages or shortages if it is not noted when signing for the delivery.